We flew Nearly in eyesight on the place, then the captain came on and reported the specialized challenge was acting up, and instead of landing where by our location was, they necessary to convert again to get it serviced by people that can in fact make this happen.
I happen to be over the cell phone for 3 hours trying to take care of an issue wherever my bag was split open and my belongings missing.
Upcoming, we would want to reassure you that we recognize all feed-back. We happily share compliments with the staff who get paid them. You should be assured that we are also committed to answering each and every criticism we acquire, and also a representative from our department can get back again to you personally at the earliest opportunity.
I was striving to get ticket for fifteen 12 months aged son and couldn’t use website for he was regarded as minimal. I called client service and she assisted me with airline purchase. I specially requested if I necessary to terminate if I could inside of 24hours. This attendant claimed Of course. I found out 4 hrs later The rationale son would want to fly was cancelled. I termed back to terminate the flight the attendant explained to me I couldn’t terminate flight and it had been a nonrefundable ticket. I told her predicament as said above she stated she couldn’t do anything. I asked for a supervisor, I got just one and spelled out the specific situation, she reported I couldn’t terminate it and get my money back she was extremely impolite and hung up on me. I called back to ask for an additional supervisor and as I had been speaking to this supervisor she knowledgeable me that the last supervisor stated in her document I refused voucher. What at any time a voucher was I was not even certain. Then next supervisor explained to me what she considered. So the flight wasn’t cancelled due to the fact she stated to wait a pair times ahead of I make my remaining determination and she would wave modifying price to take action and I shouldn’t have any problems.
I am so amazed by Tracy Miller in the reservations Office. I accidentally booked a flight to the incorrect site and was freaking out, and she or he worked with me to not just get me to the correct destination but will also discovered exactly the same selling price.
I really strongly never need to fly with American Airways at any time again, their shopper service is Awful!!! I had been over a flight on Monday from Miami, Florida to Norfolk, Virginia and needed to worst lay in excess of. Why on the globe do I have to fly to Big apple to return to Virginia. My battle was suppose to leave Miami Intercontinental to Laguardia at 5pm. The flight was to begin boarding at 4:30pm and they made an announcement that their can be a fifteen minute hold off And that i went into the counter to request the agent if I was about to make my relationship and she informed me I will be good. The key reason why I checked on my connection was mainly because my lay in excess of wax only fifty eight minutes. We’ll we boarded the flight so I believed I would be good to catch my link bug which was so we sat to the aircraft for more than and hour whilst they fastened each of the necessary to resolve. They did not give any individual the prospect to try to make alternate travel which was absolutely Improper. I was in Miami for my brother’s funeral due to the fact Thursday. My spouse is effective two position and he had to acquire off from get the job done Thursday, Friday and Monday from both Employment. I also had to just take off myself. The flight eventually took off and I missed my link.
I will never be use AA all over again!! I booked a flight for me and my son to affix our relatives on vacation. Extensive Tale limited a little something arrived up and we've been unable to go at this time. I termed your company with more than a months see. Canceled the battle with phone rep John; who was pretty polite. He did not say just about anything about the level of demand I might be manifest for canceling the flight. I known as back again to check with concerning the cost and I was instructed that I might be charge $200 by AA and $fifty from your supply I accustomed to e book the flight per particular person. Which i would've a $fifteen credit rating for every particular person… I asked to speak to her supervisor and Michelle Morgan was the person I upcoming talked to. She was no help, I asked to speak to her supervisor and he or she stated that there was no-one above her. I explained to her that I was positive that there was somebody higher than her. Ultimately she stated that I could head over to the customer relations Net-site. All over again I requested her 2 times for her supervisor’s name and he or she replied buyer relations. I once again advised her I desired the title of her direct supervisor, the individual that she noted to…the identify presented was Jalia Elisidi .
Ps I also mailed a grievance to AA via their wed site and made an effort to solve this situation And that i in no way bought a reaction. Just A further fictitious match presented you by American
The complete crew workers was wonderful , but this male went outside of the jobs expectations and has to be praised and recognized. I’m also delighted we have a snack yet go to my site again.
I ordered an airline ticket as a result of expedia for travel in March 2016. the information been given with my order indicated that I should Get in touch with the airline for seat assignment. Now, I contacted the airline, outstanding purchaser service . Even so, I used to be knowledgeable that simply because I didn't purchased my ticket directly from your airline, there could well be a charge for me to obtain a seat.
No agent in sight. Flight 1583 delayed delayed and delayed without having info or updates given by gate agent. what a nightmare
Fantastic afternoon This is certainly my second encounter with AA. Exactly the same time final I went thru the identical situation with my baggage.
I worked at Boeing for quite a few several years, until eventually I finally came to my senses to the fact that the CEO Jim McNerney will not really worry himself Together with the ‘precise do the job’ getting finished. Rather, he cuts it down so far with layoffs, that he truly shoots himself from the foot. You should Consider this would harm. On the other hand, he leaves just a business before the penny drops. He did the exact same detail with 3M right before he took the job as being the Boeing CEO.
january 26 my son flew non prevent from st. louis to laguardia airport Ny. He arrived, his baggage didn’t. He described in the airport that his bag did not arrive off the aircraft. The Woman in the booth checked the assert ticket. The bag had not left St. Louis. She gave him a locator range and instructed him they might be speaking to him quickly. They could not uncover it in order that they sent him a type to fill out of his possessions in the bag. He sent it in.